Operators and domain practitioners often complain that automation is brittle, opaque,
and'not worth the effort'to use. This paper reviews automation problems and methods for the …

This paper describes a project that extends the concept of help desk automation by offering
World Wide Web access to a case-based help desk. It explores the use of case-based …

We consider the concept of the impact of an action or human error. We begin from an
informal definition of impact as: the effect that an action or sequence of actions has on the …

This paper introduces the human-machine systems engineering problem of" multisystem
management" and discusses the effect of increasing levels of automation on the role of the …

The Interactive Monitoring and Control (IMaC) methodology is a design methodology for
operator interfaces to complex engineering systems. This four-step methodology helps …

Human operators are essential to ensure the safe, effective, and efficient operation of
complex dynamic systems. Examples of such systems include process control plants, power …

There is a need for a human performance modeling (HPM) tool which accurately estimates
skilled task time for any interface design and requires minimal programming and cost. This …

There is a need for a human performance modeling tool which not only has the ability to
accurately estimate skilled user task time for any interface design, but can be used by …

The USNRC responded to each recommendation and showed their own dispositions in
which the USNRC agreed with most of the recommendations. In Japan, it is expected that …

This paper describes a project that extends the concept of help desk automation by offering
World Wide Web access to a case-based help desk. It explores the use of case-based …