Travelling is a combination of journey, transportation, travel-time, accommodation, weather,
events, and other aspects which are likely to be experienced by most of the people at some …

Purpose The aim of this paper is to apply the SERVQUAL model to evaluate the quality
perceived by customers in the context of family hotel management in Portugal. More …

Abstract Service quality is often conceptualized as the comparison between service
expectations and the actual performance perceptions. It enhances customer satisfaction …

Objetivo: Compreender a importância e aplicabilidade do modelo SERVQUAL no contexto
da gestão hoteleira de vinhos em Portugal. Em particular, uma unidade hoteleira específica …

In this paper, we present an empirical investigation to study the effect of various factors
influencing customer loyalty and quality of services on customer satisfaction and customer …

This study aims to evaluate the service quality provided by the four-and five-stars' hotels in
both Erbil and Duhok governorates in Kurdistan Region, Iraq. The sample frame of 35 hotels …

Purpose-The purpose of this study is to investigate the use of Critical Incident Technique–
CIT–(Callan, 1998), as an input to the Penalty-Reward Contrast Analysis-PRCA-(Brandt …

This study examines the quality level of service in one of the telecommunication operator
(mobile network provider) in Makassar. This paper focuses on the identification of the gaps …

The hospitality industry is now experiencing vulnerability due to the ease of posting negative
reviews online. Although this feedback is vital in improving a hotel's operation, it will also …

The patient-centered approach in the field of health has recently been proposed in the field
of the medical system of our country, but until now there is no published scientific research …