Aim To explore patient‐reported complaints regarding communication and healthcare
encounters and how these were responded to by healthcare professionals. Design A …

Practicing a “safe” disclosure of adverse events remains challenging for healthcare
professionals. In addition, knowledge on how to deliver a disclosure is still limited. This …

Medical errors are all too common. Ever since a report issued by the Institute of Medicine
raised awareness of this unfortunate reality, an emerging theme has gained prominence in …

Background: Medical professional liability complaints are not triggered by a single factor, but
rather by multiple factors, each having more or less implications, such as the characteristics …

Communication privacy management theory (CPM) argues that disclosure is the process by
which we give or receive private information. Private information is what people reveal …

Abstract Introduction: Adverse events (AEs) are a leading cause of patient morbidity and
mortality, greatly impacting healthcare providers' well-being (second victim (SV) …

We all make mistakes. In clinical practice some of these are benign errors that cause no
harm to our patients, but we also make mistakes that can cause serious harm or even kill the …

Objectives To describe and deepen our understanding of patient-centeredness, empathy,
and boundary management in challenging conversations. Previous studies show frequent …

As human beings are imperfect, medical errors in veterinary practice are inevitable. This
chapter discusses the different types of events related to patient safety, the frequency, most …

Objectives To examine how medical students notice issues in a vignette and construct their
meaning, and how this construction influences their plan to communicate with the patient …