BACKGROUND: Primary healthcare (PHC) plays an important role in achieving universal
health coverage (UHC). The SERVQUAL instrument is the tool for evaluating the quality of …

Literatürde hizmet kalitesi kavramına yönelik birçok tanımlama ve ölçüm yöntemi
bulunmaktadır. Bunlardan en sıkkullanılan yöntem ise SERVQUAL modeldir. Bu modele …

Background: The purpose of the present study was to evaluate the quality gap of maternity
service in the labor and postpartum wards and its relationship with childbirth satisfaction …

Patient satisfaction is of great importance and is a key factor in the quality of care. The most
commonly used measure of this factor is satisfaction surveys. This study used the modified …

Introduction: Patient's perspective on the quality of care is becoming increasingly important
in questioning the quality of care and discussing reforms needed to improve it. Indeed …

Background & Aim: The quality of services provided in the field of health has a special place.
Since the health of any society depends on the health of women, especially pregnant …

Abstract Background & Aim: Midwifery care has a considerable impact on reducing maternal
and neonatal mortality, as women's increased access to high-quality midwifery services has …

Salah satu upaya pembangunan kesehatan adalah peningkatan mutu pelayanan
Puskesmas. Dua faktor utama yang mempengaruhi mutu pelayanan, yaitu expected service …

Materials and Methods This study is a cross-sectional and descriptive-analytical one that
was conducted in 2017. This study included all women who referred to Sanandaj …

Background & Aims: prenatal care is performed with the aim of maintaining a healthy
pregnancy in terms of physical health and favorable mental outcomes for the mother, baby …