The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload

H Qiu, M Li, B Bai, N Wang, Y Li - International Journal of …, 2022 - emerald.com
Purpose Hospitableness lies in the center of hospitality services. With the infusion of artificial
intelligence (AI) technology in the hospitality industry, managers are concerned about how …

Convention participation decision-making process

M Oppermann, KS Chon - Annals of tourism Research, 1997 - Elsevier
Attending meetings and conventions currently represents the largest market segment in
business travel. More than 1 million association and corporate meetings are held annually in …

Environmentally friendly practices among restaurants: Drivers and barriers to change

A Kasim, A Ismail - Journal of Sustainable Tourism, 2012 - Taylor & Francis
This study of environmental management in the food service industry in general and the
restaurant sector in particular highlights food services' impacts on the environment, and …

Plog's model of personality-based psychographic traits in tourism: A review of empirical research

O Cruz-Milan - Tourism planning and destination marketing, 2018 - emerald.com
One of the most well-known, seminal models in the tourism marketing field is the one
proposed more than 40 years ago by Stanley Plog. His venturesomeness model has been …

[图书][B] Convention tourism: International research and industry perspectives

KS Chon, K Weber - 2014 - books.google.com
Stay up to date on international trends in convention tourism! Convention Tourism:
International Research and Industry Perspectives is a thorough analysis of the industry's key …

Millennial generation perceptions of value-centered leadership principles

T Maier, M Tavanti, P Bombard, M Gentile… - Journal of Human …, 2015 - Taylor & Francis
The purpose of this study was to identify Millennial generation hospitality students
perceptions of value-centered leadership principles for the purpose of better aligning future …

[图书][B] International hospitality management

A Clarke, W Chen - 2009 - taylorfrancis.com
International Hospitality Management: issues and applications brings together the latest
developments in global hospitality operations with the contemporary management …

An investigation into the high turnover of employees within the Irish hospitality sector, identifying what methods of retention should be adopted

V Jagun - 2015 - norma.ncirl.ie
This research project seeks to determine the causative factors behind the exceptionally high
employee turnover rates in the Irish hospitality industry. For a long time now, the Irish …

Examining tourists' push and pull travel motivations and behavioral intentions: The case of British outbound tourists to Phuket, Thailand

RP Sastre, P Phakdee-Auksorn - Journal of Quality Assurance in …, 2017 - Taylor & Francis
This research aimed specifically to (1) determine the socio-demographic characteristics and
travel patterns of British tourists visiting Phuket;(2) identify the main “push” and “pull” travel …

Practical application of MSQ and MUSA methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts

N Glaveli, E Grigoroudis, P Manolitzas - Tourism Management, 2019 - Elsevier
Success in the hotel industry depends heavily on customer satisfaction, which is highly
affected by the quality of service provided by a satisfied workforce. Luxury summer resorts …