The future of buyer–seller interactions: A conceptual framework and research agenda
The revolution in information availability and the advances in novel interaction technologies
have ushered in two major shifts that call into question the traditional assumptions of buyer …
have ushered in two major shifts that call into question the traditional assumptions of buyer …
No pain, no gain: A critical review of the literature on signaling unobservable product quality
Recent research in information economics has focused on signals as mechanisms to solve
problems that arise under asymmetric information. A firm or individual credibly …
problems that arise under asymmetric information. A firm or individual credibly …
Online influencer marketing
Online influencer marketing (OIM) has become an integral component of brands' marketing
strategies; however, marketers lack an adequate understanding of its scope, effectiveness …
strategies; however, marketers lack an adequate understanding of its scope, effectiveness …
A conversation-based perspective for shaping ethical human–machine interactions: The particular challenge of chatbots
G Murtarelli, A Gregory, S Romenti - Journal of Business Research, 2021 - Elsevier
The use of chatbots to manage online interactions with consumers poses additional ethical
challenges linked to the use of artificial intelligence (AI) applications and opens up new …
challenges linked to the use of artificial intelligence (AI) applications and opens up new …
Conceptualizing smart service systems
Recent years have seen the emergence of physical products that are digitally networked
with other products and with information systems to enable complex business scenarios in …
with other products and with information systems to enable complex business scenarios in …
Enhance green purchase intentions: The roles of green perceived value, green perceived risk, and green trust
YS Chen, CH Chang - Management decision, 2012 - emerald.com
Enhance green purchase intentions: The roles of green perceived value, green perceived risk,
and green trust | Emerald Insight Books and journals Case studies Expert Briefings Open …
and green trust | Emerald Insight Books and journals Case studies Expert Briefings Open …
Social media brand community and consumer behavior: Quantifying the relative impact of user-and marketer-generated content
Despite the popular use of social media by consumers and marketers, empirical research
investigating their economic values still lags. In this study, we integrate qualitative user …
investigating their economic values still lags. In this study, we integrate qualitative user …
Exploring the role of dynamic capabilities in firm performance under the resource-based view framework
Y Lin, LY Wu - Journal of business research, 2014 - Elsevier
This study investigates the role of dynamic capabilities in the resource-based view
framework, and also explores the relationships among different resources, different dynamic …
framework, and also explores the relationships among different resources, different dynamic …
Greenwash and green trust: The mediation effects of green consumer confusion and green perceived risk
YS Chen, CH Chang - Journal of business ethics, 2013 - Springer
The paper explores the influence of greenwash on green trust and discusses the mediation
roles of green consumer confusion and green perceived risk. The research object of this …
roles of green consumer confusion and green perceived risk. The research object of this …
Understanding the consumer's online merchant selection process: The roles of product involvement, perceived risk, and trust expectation
IB Hong - International journal of information management, 2015 - Elsevier
This article provides, through a survey of 295 college students, an empirical analysis of the
effects of situational involvement, perceived risk and trust expectation on the consumer's …
effects of situational involvement, perceived risk and trust expectation on the consumer's …