In an era marked by rapid technological progress, the pivotal role of Artificial Intelligence (AI)
is increasingly evident across various sectors, including local governments. These …

Digital transformation has become a research focus in recent years. Likewise, internal
communication (IC) is one of the fastest‐growing specialisations in public relations and …

This study presents a cross-national examination of e-government adoption in the United
Kingdom and the United States. The results of partial least squares analysis indicate that …

Facilitated by electronic government, public agencies are looking for transformational
change by making a radical improvement. At first glance, this development is similar to the …

The UK government is striving towards a vision for government-wide transformation, in
which local authorities and central government departments are endeavouring to work with …

Following on from five years of 'electronic government', the Labour Government has recently
announced a new five year plan for 'transformational government'. Like its predecessor, t …

Customer relationship management (CRM) is seen as a key element in delivering citizen-
centric public services in the UK. However, CRM originated in the private sector as a …

This article presents an exploratory case study based on fieldwork consisting of in-depth,
semistructured interviews and group discussions with administrative, legal, political, and …

Purpose The characteristics of new public management and new public governance are
well known, but their impact on managerial knowledge needs and the implementation of …

This article analyses national policies, strategies, and programmes formulating knowledge
management as a factor of national-level competitiveness. The article analyses a project …