Contact centres have been highly valued by organizations for a long time. However, the
COVID-19 pandemic has highlighted their critical importance in ensuring business …

Sentiment analysis and opinion mining in social networks present nowadays a hot topic of
research. However, most of the state of the art works and researches on the automatic …

Sentiment analysis refers to the automatic collection, aggregation, and classification of data
collected online into different emotion classes. While most of the work related to sentiment …

Most of the state of the art works and researches on the automatic sentiment analysis and
opinion mining of texts collected from social networks and microblogging websites are …

With the rapid growth of online social media content, and the impact these have made on
people's behavior, many researchers have been interested in studying these media …

Since the first alert launched by the World Health Organization (5 January, 2020), COVID-19
has been spreading out to over 180 countries and territories. As of June 18, 2020, in total …

Automatic sentiment analysis has become one of the fastest growing research areas in the
Natural Language Processing (NLP) field. Despite its importance, this is the first work …

The Parallel Coordinates plot is a popular tool for the visualization of high-dimensional data.
One of the main challenges when using parallel coordinates is occlusion and overplotting …

Abstract In the United Kingdom alone, there are over one million employees working at over
5,000 call centres. Some estimates claim approximately four million call centre employees in …

Social networking applications are prominent among the internet user communities. Many
social media websites are used for sharing the information instantly. Twitter is one of the …