Services are fast overtaking manufacturing to form a dominant proportion of the world
economy. Service innovation is increasingly seen as a vector of sustainable growth and …

Recent changes in the world economy have had a significant impact on container shipping
in recent decades. A growing number of studies have demonstrated that service capabilities …

The literature on the knowledge management relatively ignores an important concept, the
individual knowledge management engagement-the degree to which a knowledge worker is …

Purpose–The purpose of this paper is to provide a research agenda for qualitative studies in
the field of strategic management (SM) in the Baltic area. Design/methodology/approach–A …

Purpose The purpose of this paper is to stimulate, shape and extend current discourse on
the relevance of dynamic capabilities on firm competitiveness. Design/methodology …

Purpose The purpose of this paper is to develop a model of antecedents and consequences
of service excellence (SE) in the retail industry. Design/methodology/approach Based on an …

Purpose The purpose of this study is to examine the effect of organizational readiness (OR)
dimensions (organizational culture, climate and capability) on three types of innovations …

From the growing trend of the services sector participation in the Brazilian economic
scenario, the demand for studies on this subject seek to deepen the understanding about …

This research responds to the needs of the shipping industry seeking optimal processes and
mechanisms for successful innovation. The study aims at identifying the key factors …

Purpose Innovation allows firms to gain or maintain their competitive advantages in both
domestic and international markets. However, the findings on the association between …