Enhancing customer service in satellite telecommunications: a review of data-driven insights and methodologies for personalized service offerings

NA Ochuba, ES Okafor, O Akinrinola, OO Amoo… - International Journal of …, 2024 - fepbl.com
Enhancing customer service in satellite telecommunications is a critical focus area for
companies seeking to differentiate themselves in a competitive market. This Review reviews …

[HTML][HTML] The digital freight forwarder and the incumbent: A framework to examine disruptive potentials of digital platforms

DM Herold, B Fahimnia, T Breitbarth - Transportation Research Part E …, 2023 - Elsevier
The emergence of digital platform start-ups poses a threat to disrupt the logistics industry
with new business models. Digital freight forwarders offer platforms that challenge the …

Investigation the effect of digital taxation and digital accounting on customs efficiency and port sustainability

O Shubailat, M Al-Zaqeba, A Madi… - International Journal of …, 2024 - m.growingscience.com
This paper Exploration effect of digital taxation and digital accounting on customs efficiency
and corporate sustainability at customs ports. Traditional tax and accounting procedures …

Digital technique-enabled container logistics supply chain sustainability achievement

J Lyu, F Zhou, Y He - Sustainability, 2023 - mdpi.com
With the rapid development of digital technology, the smart sensor-based container
equipment and intelligent logistics operations contribute to achieving the efficiency …

Customs intelligence and risk management in sustainable supply chain for general customs department logistics

O Shubailat, M Al-Zaqeba, A Madi… - Uncertain Supply …, 2024 - growingscience.com
In this descriptive analytical study conducted within the Jordanian Customs Department, the
influence of Customs Intelligence and Risk Management on Sustainable Supply Chain …

A framework for digital twins solutions for 5 PL operators

B Nicoletti, A Appolloni - Technology in Society, 2024 - Elsevier
The logistics industry is undergoing a profound transformation to cope with the fundamental
changes in customer expectations and the need for digitalization imposed by the pandemic …

Digital transformation as the fuel for sailing toward sustainable success: the roles of coordination mechanisms and social norms

Q Pang, L Cai, X Wang, M Fang - Journal of Enterprise Information …, 2024 - emerald.com
Purpose Sailing toward sustainability is becoming the strategic focus of shipping firms.
Drawing on organizational information processing theory (OIPT) and the theory of planned …

Strategies and mechanisms for building digital resilience of container shipping platform in crisis situations: A network orchestration perspective

X Gao, Y Kong, L Cheng - Ocean & Coastal Management, 2023 - Elsevier
The massive disruptions caused by COVID-19 over the past three years have fully
accelerated the digital transformation of the traditional shipping industry. An increasing …

[HTML][HTML] Advancing sustainability through digital servitization: An exploratory study in the maritime shipping industry

CAG Chávez, S Brynolf, M Despeisse… - Journal of Cleaner …, 2024 - Elsevier
Global businesses are transforming towards capturing more value from services, a business
model transition called servitization. Digital servitization can help create and maintain a …

Logistics digitalization on import document activities: Electronic delivery orders and service quality in maritime ports

M Kristiyanti, N Rosita, R Hermawati… - … Journal of Data and …, 2024 - m.growingscience.com
Significant changes have occurred in the business world, with one of the most notable being
the transformation of technology into digitalization. An example of this digitalization in the …