Various academic studies have been conducted on customer and employee satisfaction in
the service industries. This research focuses on the hotel sector, exploring 1) job satisfaction …

The purposes of this research were: 1) to examine the levels of the customers' service
satisfaction of hotel and resort personnel 2) to analyze the elements of service and …

The budget hotel industry is facing increasing competition from homestay services provided
through online platforms such as Airbnb. This paper aims to investigate the influence of …

Özet Günümüz küresel ve yerel rekabet ortamında müşteri ilişkileri yönetimi anlayışı gittikçe
önem kazanmaktadır. Müşteri ilişkileri yönetimi anlayışı ile otel işletmeleri müşterinin istek ve …

Competition from homestay through the online platform of Airbnb is adversely affecting the
profitability of the budget hotel industry in Malaysia. Previous studies primarily focused on …

El liderazgo ha emergido en los últimos tiempos como un factor diferencial dentro del
mundo empresarial, siendo la hotelería un sector que no ha sido ajeno a la influencia de los …