S Ayertey, S Okafor - Digital Transformation for Fashion and Luxury Brands …, 2024 - Springer
The internet has altered customer–brand interactions and service delivery. Online service failures are inevitable, but social media provides opportunities for efficient service recovery …
[EN] Nowadays, the most popular fashion luxury brands, such as Louis Vuitton, Gucci, Balenciaga, Hermés and Chanel, are present in most of the social networks. However, in the …