Organisational creativity on product innovation performance of SMEs: exploring mechanisms and boundary conditions

A Ahmed, DT Ayentimi, JN Sandow - Innovation, 2024 - Taylor & Francis
Given the increasing level of uncertainty surrounding the current business environment,
organisational creativity has become even more crucial and urgent if firms are to recover …

Balancing Innovation and Profitability: Technological Diversification in Iran's Insurance Industry

SA Shojaei, BY Almansour - Asia-Pacific Journal of Risk and …, 2024 - degruyter.com
This study explores how technological diversification affects financial performance in Iran's
insurance industry. Using semi-structured interviews with six experts, including CEOs and …

Critical components enhancing the functionality and performance of contact centre operations.

SP Mabotja, SS Mkhomazi - International Journal of …, 2024 - search.ebscohost.com
Contact centre operations are essential for providing customer support and managing client
enquiries. A contact centre, akin to any other business, necessitates numerous essential …