Abstract (ANTECEDENT) The main responsibility of the Information Technology Service
Management (ITSM) as an organization is to provide services in high level quality. That …

Information technology (IT) service management is considered a collection of frameworks
that support organizations managing services. The implementation of these kinds of …

Purpose–The purpose of this paper is to propose the use of technology adoption model
UTAUT as an adoption model of IT governance frameworks, specifically Information …

This study provides a critical assessment of the current KPI-driven steering practices carried
out by Chief Information Officers (CIOs). It explores how the use of ITIL KPIs affect the IT …

The modern world has led companies to become increasingly competitive, highlighting the
customer as the core element of commercialization processes, and also recognizing the …

Ante el creciente uso de las tecnologías de información se han desarrollado modelos de
gestión de servicios de tecnología de información (GSTI) con la finalidad que las …

Multinational health IT benchmarks foster cross-country learning and have been employed
at various levels, eg OECD and Nordic countries. A bi-national benchmark study conducted …

Quality Management occupies a strategic role in organizations, and the adoption of
computer tools within an aligned information architecture facilitates the challenge of making …

Sequencing of Information Technology Infrastructure Library (ITIL) processes related to their
order of implementation is one of the pending issues in the ITIL handbooks. Other …

The aim of the article is to present implementation of ITIL Service Lifecycle in SMEs of ICT
sector in Poland. Modern IT firms turn their attention toward businessoriented service …