Explores the extent to which the construct service quality plays in an internal marketing
setting. A conceptual model known as the “Internal Service Quality Model” was designed …

The field of quality has undergone significant changes as reflected by changes in its
definition, paradigms, approaches, techniques, and scope of application. This paper reviews …

Jones, DS (2002b). Welfare and public management in Singapore: A study of state and
voluntary sector partnership. Asian Journal of Public Administration, 24 (1), 57–85. Jones …

The tourism industry is prone to crisis and disaster which must be planned for and managed.
The paper analyses the early reactions of Singapore Airlines to the crisis caused by the first …

The main theme of this journal, total quality management (TQM) in hospitality, tourism and
leisure, is doing things better and searching for excellence in customer satisfaction. This …

Purpose–The purpose of this paper is to propose a framework for effective crisis response.
Design/methodology/approach–The methodology involves a qualitative examination of …

Meet the demands of a competitive worldwide competitive economy. Discover the relevance
of these 16 global HRD trends to your organization:* Strategy and training* Needs …

Globalisation and technological innovation have changed the way people, goods, and
information move through and about cities. To remain, or become, economically and …

Until the 1990s, industrialization was the dominant development paradigm for the Asia-
Pacific region. Since then, advanced services (finance, business or'producer services' …

This article analyzes the satisfaction of visitors to the tourist attractions of Hairos Waterpark
Medan. The sample in this study was 90 respondents with a purposive sampling as a …