[HTML][HTML] Resilient artificial intelligence in health: synthesis and research agenda toward next-generation trustworthy clinical decision support
Artificial intelligence (AI)–based clinical decision support systems are gaining momentum by
relying on a greater volume and variety of secondary use data. However, the uncertainty …
relying on a greater volume and variety of secondary use data. However, the uncertainty …
Manifestation of virtual assistants and robots into daily life: Vision and challenges
Similar to how the smartphone and Internet have significantly changed our daily lives,
artificial intelligence (AI) applications have started to profoundly affect our everyday lives as …
artificial intelligence (AI) applications have started to profoundly affect our everyday lives as …
How do you converse with an analytical chatbot? revisiting gricean maxims for designing analytical conversational behavior
Chatbots have garnered interest as conversational interfaces for a variety of tasks. While
general design guidelines exist for chatbot interfaces, little work explores analytical chatbots …
general design guidelines exist for chatbot interfaces, little work explores analytical chatbots …
[HTML][HTML] Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design
IKF Haugeland, A Følstad, C Taylor… - International Journal of …, 2022 - Elsevier
Understanding the user experience of chatbots for customer service is essential to realize
the potential of this technology. Such chatbots are typically designed for efficient and …
the potential of this technology. Such chatbots are typically designed for efficient and …
[图书][B] Conversational UX design: A practitioner's guide to the natural conversation framework
With recent advances in natural language understanding techniques and far-field
microphone arrays, natural language interfaces, such as voice assistants and chatbots, are …
microphone arrays, natural language interfaces, such as voice assistants and chatbots, are …
Leveraging low code development of smart personal assistants: an integrated design approach with the SPADE method
Smart personal assistants (SPAs), such as Alexa for example, promise individualized user
interactions owing to their varying interaction possibilities, knowledgeability, and human-like …
interactions owing to their varying interaction possibilities, knowledgeability, and human-like …
My bad! repairing intelligent voice assistant errors improves interaction
One key technique people use in conversation and collaboration is conversational repair.
Self-repair is the recognition and attempted correction of one's own mistakes. We investigate …
Self-repair is the recognition and attempted correction of one's own mistakes. We investigate …
Measuring and clustering heterogeneous chatbot designs
PC Canizares, JM López-Morales… - ACM Transactions on …, 2024 - dl.acm.org
Conversational agents, or chatbots, have become popular to access all kind of software
services. They provide an intuitive natural language interface for interaction, available from a …
services. They provide an intuitive natural language interface for interaction, available from a …
Chasing the chatbots: Directions for interaction and design research
Big tech-players have been successful in pushing the chatbots forward. Investments in the
technology are growing fast, as well as the number of users and applications available …
technology are growing fast, as well as the number of users and applications available …
[HTML][HTML] Evaluating user experience with a Chatbot designed as a public health response to the COVID-19 pandemic in Brazil: mixed methods study
Background: The potential of chatbots for screening and monitoring COVID-19 was
envisioned since the outbreak of the disease. Chatbots can help disseminate up-to-date and …
envisioned since the outbreak of the disease. Chatbots can help disseminate up-to-date and …