Outpatient appointment scheduling problems have recently gained increasing attention. This
paper provides a comprehensive review of recent analytical and numerical optimization …

We provide a comprehensive overview of the typical decisions to be made in resource
capacity planning and control in health care, and a structured review of relevant articles from …

This paper provides a comprehensive review of Appointment Scheduling (AS) in healthcare
service while we propose appointment scheduling problems and various applications and …

This paper develops a framework and proposes heuristic dynamic policies for scheduling
patient appointments, taking into account the fact that patients may cancel or not show up for …

This field research in outpatient service operations examines original quantitative data on
appointments and analyzes a lean process improvement project that was conducted to …

We study an overbooking model for scheduling arrivals at a medical facility under no‐show
behavior, with patients having different no‐show probabilities and different weights. The …

Motivated by the rising popularity of electronic appointment booking systems, we develop
appointment scheduling models that take into account the patient preferences regarding …

The problem of no‐shows (patients who do not arrive for scheduled appointments) is
particularly significant for health care clinics, with reported no‐show rates varying widely …

Healthcare systems throughout the world are under pressure to widen access, improve
efficiency and quality of care, and reduce inequity. Achieving these conflicting goals requires …

Problem definition: Machine learning is often employed in appointment scheduling to
identify the patients with the greatest no-show risk, so as to schedule them into or right after …