Customer experience through online reviews from TripAdvisor: the case of Orlando theme parks

SM Costa, S Moro, P Rita… - International Journal of …, 2023 - inderscienceonline.com
In the last years, the development of social media and digital technology has empowered
customers to strongly engage with firms, to freely behave choice wisely and to influence …

Impact of social media influencers on the Portuguese tourism and travel industry in a Covid-19 era

L Madureira, B Alturas - … : Proceedings of ICMarkTech 2021, Volume 2, 2022 - Springer
The way society communicates with each other has gone through huge changes during the
years. This has led to a revolution on the process of gather and exchange information by the …

Aspect-based sentiment analysis: Jamie's Italian restaurant case study

J Figueira, B Alturas, R Ribeiro - International Journal of …, 2023 - inderscienceonline.com
Consumers use technologies to share their experiences, leading to the creation of online
platforms where the main objective is to allow users to share their opinion about products or …

System dynamics modeling of sustainable smart tourism ecosystems: the case of Algarve

P Sedarati - 2021 - sapientia.ualg.pt
The tourism industry is inherently complex and is considered a significant contributor to
economic growth and an indispensable constituent in sustainable development. Many …