This review paper examines the impact of data-driven process automation on business
performance within the banking sector, emphasizing its role in enhancing operational …

Purpose This study examines the role of online customer reviews through text mining and
sentiment analysis to improve customer satisfaction across various services within the UK …

The rise in fraud cases in the banking sector has led to negative market sentiment, which
can affect market performance. Prospect Theory highlights how individuals make decisions …

This study investigated the influence of digital payment systems on banks' stability by
exploring their effect on the Z-score of the Jordanian banking sector during the period from …

In the ever-changing realm of retail banking, it is essential for banks to grasp the elements
that affect customer decisions to stay ahead in the competition. This study delves into …

This research aims to explore the industry's transition towards digitalization, with a particular
focus on the banking security's shift towards digital banks. However, this growth is …

Developing consumers’ experience with ChatGPT towards customer digital marketing
satisfaction strategy Page 1 Corporate & Business Strategy Review / Volume 5, Issue 3 …

The banking industry is undergoing a new era, an era where a significant portion of its
activities is not bound by human resources and physical offices (office-less). Numerous …

Purpose: This study aims to determine the relationship between service quality and trust in
customer satisfaction of Livin Mandiri users in Jayapura City. Research Design and …

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan elektronik (E-Service
Quality) dan nilai yang dirasakan (Perceived Value) terhadap kepuasan pelanggan …