Hospitals vary from one another in terms of their specialty, services offered, and resource
availability. Their services are widely measured with scales that gauge patients' perspective …

A health crisis caused by a pandemic tested the effectiveness of national healthcare systems
by testing both financing and organizational and technical performance of patient care. At …

Health-care service quality is the core of the medical institution's management. However, the
measurement of service quality is difficult by classical measurement approaches. The fuzzy …

Purpose Hospital evaluations create competition between healthcare providers. In this
study, a multi criteria decision-making (MCDM) method is used to evaluate criteria that affect …

Purpose: The rising importance of healthcare service quality in the literature led us to
conduct a bibliometric analysis of the said area of interest. It aims to investigate the trends …

Introduction Systematic evaluation of the quality of services provided in hospitals and
healthcare centers is the first step toward standardization and improving their quality …

Banks are the financial intermediaries and important means for the advancement of
economies. In the cutthroat competitions, the increase in market shares is a matter of …

Objectives Service quality is one of the important gears to appraise services and determine
the gray areas that need improvement. In countries with a resource-poor health system, the …

Today, emerging technologies offer a new pathway for advancing the economy in the fields
of banking, finance, and capital markets. Blockchain applications play a crucial role in …

The measurement of service quality has become important after the increased competition in
the banking sector. Over the years, banks have taken lots of technology initiatives such as …