Purpose The purpose of this paper is to analyze the evolution of total quality management
(TQM) models, frameworks, and tools and techniques in higher education (HE) over the last …

Purpose The purpose of this paper is to analyze the evolution of Total Quality Management
(TQM) in terms of barriers, customers and accreditation in higher education (HE) over the …

Purpose: Studying how to increase the emotional infrastructure of higher education
institutions is essential to foster a supportive and nurturing environment that promotes the …

The study aimed to investigate undergraduate students' perceptions of the service quality at
Madda Walabu University. An innovative sequential explanatory mixed-methods design was …

Purpose The main purpose of this study is to revisit Ishikawa's statement:“95% of problems
in processes can be accomplished using the original 7 Quality Control (QC) tools”. The …

The development of multiple university ranking systems at national and global levels has
been driven by increasing interest in improving efficiency in the national educational sector …

Higher education in Indonesia faces challenges in improving its quality, especially in the
post-COVID-19 era and the development of Artificial Intelligence (AI) technology. This study …

In this qualitative study, we research what constitutes the relationships between conceptions
of quality and value associated with higher education as experienced by prospective …

Purpose This study aims to show the effectiveness and applicability of artificial intelligence
applications in the measurement and evaluation of university services. Universities can gain …

Technology has become a crucial service medium also for higher education institutions
(HEIs). Moreover, the experience of the COVID-19 pandemic significantly underscored the …