Faced with intensified global education competition, universities and other Higher Education
institutions are implementing Total Quality Management (TQM) to keep rivals at bay …

Purpose The European Foundation for Quality Management (EFQM) excellence model has
been widely used by higher education institutions (HEIs). However, knowledge about the …

Total quality management (TQM) is a management process that has made its way into
higher education institutions (HEIs) in many developed countries. For example, in the US …

In this study, several service quality variables and concepts were used to examine
differences in the perception of education quality, and the main factor affecting that …

Educational institutions like other organizations are realizing the significance of customer‐
centered philosophies and are turning to approaches such as total quality management to …

This study aims at determining the impact of lecturers' competencies on students' satisfaction
in a private college in Malaysia. Attaining student satisfaction is one of the most critical …

Purpose The purpose of this paper is to determine the main total quality management (TQM)
elements adopted and the respective results achieved by higher education institutions …

Purpose–The purpose of the current study is to assess some of the self‐reported factors that
students in the study used as choice criteria in making their school selection …

Purpose–The paper aims to look at the balanced scorecard (BSC) concept and discuss in
what way it should be applied to higher education programs/institutions in the Indian context …

Total quality management (TQM) is widely recognised as a management philosophy for
improving customer satisfaction and organisational performance. However, there is no …