We study a service facility in which the system manager dynamically controls the arrival and
service rates to maximize the long-run average value generated. We initially consider a rate …

Markov decision processes (MDPs) in queues and networks have been an interesting topic
in many practical areas since the 1960s. This paper Provides a detailed overview on this …

We consider a dynamic pricing problem in a system with reusable resources. Customers
arrive randomly over time according to a specified nonstationary rate, and each customer …

We consider a rental firm with two types of customers. Contract customers pay fixed,
prenegotiated rental fees and expect a high quality of service. Walk-in customers have no …

This article presents a new multi-objective model for a facility location problem with
congestion and pricing policies. This model considers situations in which immobile service …

An on-demand workforce can greatly benefit a traditional call center by allowing it to adjust
its service capacity on demand quickly. Despite its conceptual elegance, the …

We study the value of dynamic pricing to maximize revenues in queueing systems with price-
and delay-sensitive customers. The system queue length is visible so that upon arrival …

This paper presents a bi-objective mathematical programming model for the restricted facility
location problem, under a congestion and pricing policy. Motivated by various applications …

We study patient admission policies in a neurology ward where there are multiple types of
patients with different medical characteristics. Patients receive specialized care inside the …

We study self regulation through pricing for Vehicle Sharing Systems (VSS). Without
regulation VSS have poor performances. We study possible improvements of the VSS using …