M Mody - The Service Industries Journal, 2023 - Taylor & Francis
As an increasingly important paradigm in the services domain, transformative service research (TSR) emphasizes the need for improving the well-being of entities inside and …
Y Wang, Y Zhang, FZ Xu - International Journal of Contemporary …, 2022 - emerald.com
Purpose Guided by the affect theory of social exchange, this study aims to examine the affective process underlying the impact of customer cooperation on hotel frontline …
Trust—both cognitive and affective trust—sit at the core of the development of avatars in hospitality. Based on the theory of mind (ToM), this study collected data from 563 hotel …
F Hao, S Zhang, H Xiao - International Journal of Tourism …, 2021 - Wiley Online Library
Influenced by the Confucian culture, clan‐family structure, and communist ideology, gender inequality still widely exists in modern China. On reflection of the socio‐cultural framework …
This study aims to explain Asian traveler behaviors concerning ethical animal tourism, using the value-attitude-behavior model as the research framework. Through structural equation …
Despite exponential growth in research interest in the psychological benefits derived from travel experiences, existing conceptualizations of well-being in tourism predominantly adopt …
R Zhang, A Hon - Journal of Human Resources in Hospitality & …, 2023 - Taylor & Francis
This study examined employees' Guanxi orientation as a quasi-dispositional predictor and organizational Guanxi practice as a contextual predictor of employees' engagement in …
VI Tian, ACB Tse - Journal of Quality Assurance in Hospitality & …, 2024 - Taylor & Francis
Our Confucian corporate brand personality construct is based on the idea of a “Junzi”(noble man) in the Chinese Confucian philosophy. Using hospitality service providers in Hong …
The aim of this article is to propose the adoption of a Catholic social teaching (CST) perspective as a universal approach to business ethics. We assume that the common good …