Recently, there is an increasing tendency to embed functionalities for recognizing emotions
from user-generated media content in automated systems such as call-centre operations …

Over the last years, mobile applications and their corresponding distribution platforms have
gained momentum. Applications stores allow users to write reviews and ratings about the …

The rise of social media as a platform for opinion expression and social interactions
motivated the need for an automated data analysis technique for business value extraction …

The recent increase in user interaction with social media has completely changed the way
customers communicate their opinions, questions, and concerns to brands. For this reason …

Online reviews have become the major driving factor influencing purchasing behavior and
patterns of social customers. However, it is difficult for customer to cover good reviews about …

Social media generates a massive amount of data at a very fast pace. Objective information
such as news, and subjective content such as opinions and emotions are intertwined and …

Princeton WordNet is one of the most important resources for natural language processing,
but is only available for English. While it has been translated using the expand approach to …

The lack of a standard emotion representation model hinders emotion analysis due to the
incompatibility of annotation formats and models from different sources, tools and annotation …

Twitter is a social network that allows its users to exchange messages of 280 characters with
the possibility of accompanying them with a photo, video and/or link. This social network has …

This thesis introduces a Creative Computing-based Pragmatics Analysis Approach crafted to
help computational systems understand human language subtleties in English text. It is …