Purpose The purpose of this paper is to identify the state of academic research on
innovation in tourism. The authors present a systematic review of the literature, different …

Purpose Innovation is considered an important stage in the process of competitiveness of
companies. While there is an extensive literature in the management and innovation field …

Drawing upon the literature on knowledge management, leadership, and innovation, this
study investigates the possible associations among customer knowledge management …

Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user
experience | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

This paper empirically examines the role of a sustainability strategy in the relation between a
digital business strategy and financial performance. By classifying two capabilities …

Increased use of smart technologies by customers is leading to recognition of their influence
on the shopping experiences of customers by practitioners. However, the academic …

This study investigates the importance of consumer innovativeness in the context of drone
food delivery services by proposing that eight sub-dimensions of consumer innovativeness …

This research applies complexity theory to understand the effect of innovation capability and
customer experience on reputation and loyalty. This study investigates the contribution of …

Extant service research considers several aspects of customer participation (CP) but lacks a
clear and inclusive typology that delineates CP's domain, scope, or boundaries. To address …

Abstract The Corona Virus, or COVID-19, has become one of the world's issues, not only
affecting health but also the Indonesian economy. One of the sectors that has been impacted …