In an effort to encourage community dialogue while also building reader loyalty, online
newspapers have offered a way for readers to become engaged in the news process, most …

In an effort to clean up user comment sections, news organizations have turned to
Facebook, the world's largest social network site, as a way to make users more identifiable …

Partisan incivility is prevalent in news comments, but we have limited insight into how
journalists and news users engage with it. Gatekeeping, cognitive bias, and social identity …

Posting comments on the news is one of the most popular forms of user participation in
online newspapers, and there is great potential for public discourse that is associated with …

The collection and reporting of audience data through Web analytics is reshaping the news
construction process, with journalists now aware of what their online audiences want. A …

Research scrutinizing political talk online has been developed largely against the backdrop
of deliberative discursive norms and considered political talk without a systematic analysis of …

As news organizations look toward social networking sites as a way to expand their
audience, the present article explores how this trend might impact discussion among users …

Journalists and digital news audiences value virtual conversations about the news, but only
if they embody civil discussion. Drawing on a content analysis of 1379 stories and 333,605 …

This study examines the actions of readers as press critics and, therefore, as potentially
powerful shapers of journalism's cultural capital. An analysis of 2 years' worth of online …

Many online user comments criticize the quality of news coverage. We conducted two
experimental studies to assess the effects of such critical comments on readers' perception …