Customer relationship management theory and research in the new millennium: Directions for future research
This article focuses on the research conducted in customer relationship management (CRM)
from 2000 to 2014 in six top-tier academic publishing journals: Journal of Relationship …
from 2000 to 2014 in six top-tier academic publishing journals: Journal of Relationship …
The importance of customer satisfaction and customer loyalty in the service sector
K Kasemsap - Handbook of research on strategic alliances and …, 2017 - igi-global.com
This chapter presents the overview of customer satisfaction; customer satisfaction and
service quality; customer satisfaction and Online Travel Agency (OTA) websites in the …
service quality; customer satisfaction and Online Travel Agency (OTA) websites in the …
[PDF][PDF] Retail service quality as a determinant of brand experience and consumer loyalty: A study applied to fashion retail
Fashion retail is a highly competitive industry, where product differentiation is not always
perceived by the consumer, not translating into an advantage over the competition. Retail …
perceived by the consumer, not translating into an advantage over the competition. Retail …
Customer relationship management in financial services: A study on some selected private commercial banks in Bangladesh
MM Iqbal - 2018 - reposit.library.du.ac.bd
The financial service industry is facing immense competition across the world and, in
Bangladesh, the scenario is not different. The banks in Bangladesh are operating their …
Bangladesh, the scenario is not different. The banks in Bangladesh are operating their …