In light of current industry imperatives and growing scholarly attention, this study was
conducted to provide a thoroughly updated bibliometric overview of how service innovation …

Self-service technology (SST) and its applications are changing the way the hospitality and
tourism industry provides products and services to their customers. Although the use of SST …

Waiting time appears to be an unavoidable part of the service industry, particularly at the
airport, where you may encounter delays due to check-in, screening, and other activities …

The e-commerce of fresh commodities keeps being adaptive to the change of consumer
consumption attitudes and behavior in the current era of global economy. In the fierce …

With the rapid development of artificial intelligence, information system, and mobile
technologies, some companies (eg airlines) consider fully replacing service employees with …

According to World Travel & Tourism Council, the tourism industry in Malaysia has been
boomed prosperously in few years. Accordingly, such phenomenon has largely propelled …

This study examines the factors influencing the intention to use travel apps in emerging
economies based on the technology acceptance model (TAM) and diffusion of innovation …

Digitalization across industries is increasingly changing the way customers interact with
service providers. One of the most significant influences of digitalization on service …

With the increasing adoption of frontline service robots (FLSRs) in hospitality workplaces,
collaboration between frontline employees (FLEs) and FLSRs has become a necessity. The …

In the past 10 years, the hospitality industry's discussions on cloud technology have been
ongoing to rise, but they had been stuck in the stage of paper talks, and there were no …