The adoption of omnichannel interaction services in health care can bring significant
benefits to both health care institutions and their patients. The ongoing health pandemic …

A multichannel interaction service is a practice whereby organizations communicate and
interact with their existing customers and potential new customers through different …

In recent years, there has been a strong adherence to the digitization, integration, and
modernization of health services by care providers. This trend has already demonstrated its …

Omnichannel adoption in healthcare service has recently become widely discussed as
healthcare institutions struggle to keep up with changing patient expectations and …

In the health area, healthcare institutions have been increasingly adhering to the new digital
transfor mation trends. Some of the characteristics of digital transformation in healthcare that …

Atualmente, na área da saúde tem-se presenciado cada vez mais as instituições
hospitalares a aderir às novas tendências da transformação digital. Algumas das …

At the beginning of 2020, the Worldwide Health Organization (WHO) declared a pandemic
caused by the COVID-19 virus. In this sense, this article describes an experiment carried out …

Background: Omnichannel interaction services have the potential to bring new leverage to
healthcare organizations and the care services they provide through multiple channels of …

The evolution of technology and health information systems has allowed patients in home-
based care to receive continuous medical monitoring without needing to be in-person at the …