Introduction: The Servqual (an acronym from the words “service” and “quality”) method is
used to assess the quality of provided services on the basis of standardised evaluation …

BACKGROUND: Primary healthcare (PHC) plays an important role in achieving universal
health coverage (UHC). The SERVQUAL instrument is the tool for evaluating the quality of …

Background: This study aims to analyze the public-private partnership (PPP) policy in
primary health care (PHC), focusing on the experience of the East Azerbaijan Province …

Aim: The aim of this paper is to introduce the experience of applying public–private
partnership (PPP) in providing primary health care (PHC) in East Azerbaijan Province (EAP) …

BACKGROUND: Family physicians play an essential role and act as a communicational
bridge between people and the healthcare system in providing healthcare services …

Background: The SERVQUAL (service quality) technique is one of the best techniques to
evaluate customers' expectations and perceptions of the quality of the services they have …

Background. Family doctor is a medical specialization that provides families and people of
all ages, genders and diseases with comprehensive ongoing health services. Objective. The …

Implementing an electronic system of service categorization and a referral system in
healthcare is a strategic approach to improving overall health outcomes and optimizing …

Methods This study was conducted in two phases. First, a scoping review was done, aiming
to identify the common barriers and potential solutions to implementing UFPP in Iran …

Background: Controlling and measuring the quality of health services is the first necessary
step in providing good services. Hospitals, as the most critical healthcare organization in …