Loyalty is a deep commitment to repurchase a product or service despite the situational
factors and marketing efforts that may cause a change in purchasing behavior. Customer …

Abstract Service quality of any institution is a pull factor for attracting and retaining the
customer. The present study examines the customer satisfaction level toward the quality of …

Not long after Uber left the business in Indonesia in 2018, increasing numbers of ride-hailing
users in Indonesia have been dominated by Gojek and Grab, with more than 100 million …

After three decades of research and academics 'attempts to capture the essence of the
service quality concept, the review of the literature still cannot provide us with a precise and …

Purpose Higher education institutions (HEIs) are becoming more aware of the effects of
globalization and of the fact that the need for international work experience, as well as …

This study aims to investigate the effects of religiosity and service quality on saving intention
in Islamic banks towards Muslim communities in East Java Indonesia. In addition, this study …

Extensive development of information communication technology has widened the
entrepreneurial opportunities and improved the multidimensional connectivity across the …

The purpose of this paper is to determining the present condition of service quality and the
study of the implementation of total quality management and its emphasis on the five main …

O empreendedorismo social é um fenómeno atual, e com uma importância crescente na
sociedade Portuguesa e um pouco por todo o mundo. Apesar da relevância académica do …

Penelitian ini bertujuan untuk melakukan penilaian terhadap: 1) Kinerja keuangan pada
Sekolah Tinggi Ilmu Ekonomi Haji Agus Salim Bukittinggi; 2) Kinerja Stakeholders pada …