Business models represent a critical tool for strategic management. It provides managers
with a holistic perspective to shape business operations regarding the activity, value, and …

HDBSCAN is a density-based clustering algorithm that constructs a cluster hierarchy tree
and then uses a specific stability measure to extract flat clusters from the tree. We show how …

Rural territories are worse equipped than urban ones in terms of accessibility to services
and opportunities, due to their scattered development and peripheral character. Increasing …

Rural regions in industrialised countries are facing problems in public transport (PT)
provision against the backdrop of demographic change, urbanisation and austerity policies …

In the passenger transport sector, strategies to reduce carbon emissions engage politics,
practitioners, and scientists worldwide. Inter alia, increasing the use of public transport is a …

The digitisation of transport services has led to the implementation of so-called demand-
responsive transport (DRT) systems with varying setups and goals around the globe …

Disruptive developments in automated driving systems, new powertrain concepts and digital
mobility are shaping changes in the way people move in rural and urban areas. In …

Innovation in mobility is proceeding at fast pace, the future disrupting technologies ranging
from automation and connectivity to micro-mobility and electric propulsion. This research …

App-based demand-responsive transit (DRT) services are emerging where conventional
public transport is unable to meet the demand. SWVL (choice A) and Airlift (choice B) are …

Purpose This study explores how chatbot gender and symbolic service recovery may
improve the satisfaction of angry customers in the context of service failures. It provides a …