Purpose Contact centers (CCs) are one of the main touch points of customers in an
organization. They form one of the inputs to customer relationship management (CRM) to …

This book provides a political, economic, and sociological investigation of how neoliberalism
shapes 'working class capacities,'or the power of the working class to organize and struggle …

Purpose This paper aims to solve the facility location problem of mobility industry call
centers comprehensively, considering both investment efficiency and long-term …

Call center, enterprises' first point of contact with customers, is one of the indispensable
elements for the institutionalized companies which give importance to customer service …

How has Turkey's working-class movement adapted to the new conditions of capitalism?
What alternative forms of struggle have emerged to address precarization under …

In this chapter we address the combined and uneven development of class capacities in
social unionism. The interview data demonstrate that labour flexibility exerts a dual pressure …

Once designated as a model country in the Islamic world for its relatively advanced capitalist
economy and liberal democratic orientation, Turkey is going through one of the most …