The rapid development and implementation of smart, connected products have triggered a
promising manufacturing paradigm of servitization, ie smart product-service systems (Smart …

Smart Product-service systems (PSS) are the emerging type of PSS that offer market value
and dynamic intelligence combining products and services as solutions to consumers based …

With the advancement of information and communication technologies, smart product-
service system (PSS) has attracted increasing research attention to integrate diverse …

The capacity to guide the evolution and creation of new products (manufactured goods or
services) is crucial for the enterprise's profitability. Hence, enterprises have acquired the …

Aiming at accelerating customized innovative service design, a novel knowledge-centric
innovative service design (KISD) model is proposed through integrating memory-oriented …

As an emerging IT-driven business paradigm, smart product-service system (Smart PSS),
which offers not only the smart, connected product (SCP) but also its generated service as a …

This paper proposes a service-quality-driven service design approach with four phases
using the SERVQUAL model and the theory of inventive problem solving (TRIZ). In the …

How to create value to meet customers' requirements by effectively using advanced digital
technology (DT) for digital transformation is an implementation challenge for new and future …

Recently, considerable emphasis has been placed on environmental protection worldwide.
Environmentally friendly practices have been considered basic requirements for companies …

Contradictions caused by the various design constraints present increasing challenges to
efficiency and innovation in product development. TRIZ provides Inventive Principles (IPs) …