How does Generation Z experience digital customer service?: Exploring customer trust toward chatbots in European countries.
A Oudejans, D Rezkallah Hanna - 2022 - diva-portal.org
Background: The concept of the chatbot has been around for nearly 60 years. However,
service providers have recently increased the integration of chatbots in distinct industries …
service providers have recently increased the integration of chatbots in distinct industries …
“DEAR SIS”: A Case Study on Trust Cultivation on Indonesian Facebook Online Craft Stores
F Mayasari, I Khrisnamurti - Journal Communication Spectrum …, 2019 - journal.bakrie.ac.id
Advances in communications technology have allowed new forms of trade, ie, through
online means between sellers and customers. The use of the Facebook social networking …
online means between sellers and customers. The use of the Facebook social networking …