Abstract (ANTECEDENT) The main responsibility of the Information Technology Service
Management (ITSM) as an organization is to provide services in high level quality. That …

Information technology (IT) service management is considered a collection of frameworks
that support organizations managing services. The implementation of these kinds of …

The goal of the current paper is to propose a new model to investigate the effect of
organizational culture, Information Technology (IT), and employees' satisfaction on the …

A key requirement for service providers is to define, manage and deliver Information
Technology (IT) services to effectively support business goals and customer needs. Several …

The importance of IT services in the life of businesses has led organizations to seek
continuous evaluation of the quality of their IT services. In this regard, IT service …

Ante el creciente uso de las tecnologías de información se han desarrollado modelos de
gestión de servicios de tecnología de información (GSTI) con la finalidad que las …

Information technology and information systems are currently at a tipping point. The digital
age fundamentally transforms a large number of industries in the ways they work. Lines …

The catalog of information technology services is a structure where the information
technology services are identified and classified within a given organization. This catalog is …

Handling complexity and symmetry in the identification of services for the management of
information technology (IT) emerged as a serious challenge in recent times. One of the most …

Based on the best-practice framework ITIL, an IT service catalog is a system which displays
all live IT services but does not manage service requests. Moreover, an IT service catalog …