Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …

Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the
technologies that can provide automated customer service for companies, a trend …

Chatbot-based symptom checker (CSC) apps have become increasingly popular in
healthcare. These apps engage users in human-like conversations and offer possible …

Explainability (XAI) has matured in recent years to provide more human-centered
explanations of AI-based decision systems. While static explanations remain predominant …

This research uses a Preferred Reporting Items for Systematic Review and Meta-Analysis
(PRISMA) protocol to investigate the utility of artificially intelligent (AI) conversational …

Purpose This study aims to investigate perceptions about interactive travel websites. The
researchers hypothesize that engaging content, the quality of information and source …

The conversational nature of chatbots poses challenges to designers since their
development is different from other software and requires investigating new practices in the …

Intelligent everyday applications typically rely on automated Recommender Systems (RS) to
generate recommendations that help users make decisions among a large number of …

The integration of artificial intelligence (AI) technology in e-commerce has currently
stimulated scholarly attention, however studies on AI and e-commerce generally relatively …

Climate change has become a major problem for humanity in the last two decades. One of
the reasons that caused it, is our daily energy waste. People consume electricity in order to …