This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

We consider strategic customers in a Markovian queue with batch services. We derive
customer equilibrium strategies, regarding the joining/balking dilemma, in two cases with …

Many service systems in the fast food industry consist of two types of customers: fastidious
and strategic. A fastidious customer will always join the queue and wait for a fresh product …

The referral priority program—an emerging business practice adopted by a growing number
of technology companies that manage a waitlist of customers—enables existing customers …

We consider a two-stage service system with batch processing. More specifically, customers
arrive according to a Poisson process at the first stage of the system, where they do not …

We consider a non-preemptive priority M/M/1 retrial queue with two classes of customers
(low-priority and high-priority customers) and delayed vacations. When the server is …

We consider a make‐to‐stock, finite‐capacity production system with setup cost and delay‐
sensitive customers. To balance the setup and inventory related costs, the production …

In this paper, strategic behavior of passengers in a batch transfer queuing system with gated
policy under complete information is investigated. Two solutions are used to solve the …

In order to eliminate the negative effects of customer strategic behaviour, retailers often
adopt quick response or value-added services. While in a luxury market with conspicuous …

For an M/M/1 system, we analyse the strategic interactions of the social optimiser, the
service provider and customers and their consequences on the system. The social optimiser …