Outsourcing of services has been receiving increasing attention in management literature
and praxis. It is considered that greatest attention has been given to the enhanced efficiency …

Highlighted are two reasons for outsourcing: cost and focus on the core competencies of the
enterprise. Surveying US, UK, and Continental Europe companies concerning current and …

This book presents a review of the nature and importance of leadership and the major
theories that attempt to explain it. In working for some seven years on the first edition …

As a new generation of workers enters the workforce and the realms of leadership and
management, headlines in the business and popular press are encouraging managers to …

Academic and practitioner interpretations of knowledge management are captured through
a comprehensive taxonomy of knowledge models. How knowledge is absorbed raises the …

Drawing on professional experience from university innovators and a wealth of international
case studies, The Higher Education Manager's Handbook offers practical advice and …

An international survey of outsourcing contrasts current practice between US and European
companies. US companies are identified as pursuing more value adding sourcing strategies …

This article addresses the relationship between the ethics underpinning leadership and
change. It examines the developments in leadership and change over the last three …

This paper contends that complaint management should result in customer satisfaction but
more importantly it should lead to operational improvement and improved financial …

Within competitive advantage considerations, knowledge has emerged as one of the more
strategic, although invisible, assets for organizations. This is notwithstanding a wider and …