The rise of the “post-pandemic new digital consumer” who cherishes personalization,
demands trust and expects immersive online experiences has led brands to reexamine their …

Smart hotel is a novel concept in the hospitality industry, and few studies have examined
hotel consumers' intentions to visit smart hotels. This study investigates the relationship …

The Technology Readiness Index (TRI), a 36-item scale to measure people's propensity to
embrace and use cutting-edge technologies, was published in the Journal of Service …

Chatbots are increasingly used as substitutes for human service agents in online shops.
This has led researchers to analyze how chatbot characteristics influence consumer …

Purpose The purpose of this paper is to extend the technology readiness and acceptance
model (TRAM) to consider an individual's health consciousness (HC), thereby improving the …

Artificial intelligence (AI) is deemed to increase workers' productivity by enhancing their
creative abilities and acting as a general-purpose tool for innovation. While much is known …

While many studies have found that perceived usefulness—an extrinsic motivator—is the
strongest determinant of using utilitarian systems, others have found that it is less important …

Self‐service technologies (SSTs) allow customers to offer their own service encounters via
the interaction of electronic service interfaces or machines rather than by interacting with a …

The pandemic forced both organizations and consumers to make many adjustments to their
daily lives. However, due the technological advances that have been seen in recent years …

Advances in Internet technologies have led to the popularity of technology-based self-
services, with the design of such services becoming increasingly important. Using …