Requirements elicitation is a critical activity that forms part of the requirements engineering
process because it has to discover what the software must do through a solid understanding …

Little research focuses on lurking in the online environment or considers lurking as a valid
and important form of online behavior. This may be due to the fact that there are a number of …

The last few decades have witnessed unprecedented transformations in every sector of
society, resulting from the explosive advancement of information and communication …

Open data platforms are hoped to foster democratic processes, yet recent empirical research
shows that so far they have failed to do so. We argue that current open data platforms do not …

This is the final report of the Quadruple Helix (QH) research conducted for the CLIQ project
commissioned by the EU INTERREG IVC. This summary provides a brief description of the …

We propose a model that explains how e-government service design characteristics
influence citizens' service experience. Drawing on the public value perspective, we define …

Background: Requirements development is a crucial part of eHealth design. It entails all the
activities devoted to requirements identification, the communication of requirements to other …

During the last years, smart cities have attracted considerable attention because they are
considered a response to the complex challenges that modern cities face. Smart cities …

Em períodos de crise de representação, surge com força renovada a questão sobre que tipo
de democracia se pode alcançar mediante a expansão de novas tecnologias. É democracia …

Purpose The purpose of this study is to develop an in-depth understanding of the overall
process of facilitating co-creation of e-government services, focusing on the government's …