The rapid development and implementation of smart, connected products have triggered a
promising manufacturing paradigm of servitization, ie smart product-service systems (Smart …

Smart Product-service systems (PSS) are the emerging type of PSS that offer market value
and dynamic intelligence combining products and services as solutions to consumers based …

In recent years, there is a noticeable increase in interest in supply chain smartness and
sustainability since a growing number of companies are adopting smart technologies and …

As living standards improve, modern products need to meet increasingly diversified and
personalized user requirements. Traditional product design methods fall short due to their …

Quality function deployment (QFD) is a focused methodology for carefully listening to the
voice of the customer and then effectively responding to those needs or customer …

Radical innovations (RIs) bring dramatic progress of existing technologies. Although the
QFD (Quality function deployment) and TRIZ (Theory of innovation problem solving) …

Aiming at accelerating customized innovative service design, a novel knowledge-centric
innovative service design (KISD) model is proposed through integrating memory-oriented …

Since it is an important human need and many organizations are involved in the value
chain, the agricultural food supply chain is exposed to various risks that arise naturally or …

As an emerging IT-driven business paradigm, smart product-service system (Smart PSS),
which offers not only the smart, connected product (SCP) but also its generated service as a …

This paper proposes a service-quality-driven service design approach with four phases
using the SERVQUAL model and the theory of inventive problem solving (TRIZ). In the …