Purpose Pharmacy services start right from prescribing medicines and continue as the
medication's effect is monitored. Hospital and community pharmacy staff promote rational …

Background As an important determinant of patient satisfaction, waiting time, has gained
increasing attention in the field of health care services. The present study aimed to illustrate …

This article describes the use of statistical significance tests and distance‐based effect sizes
with behavioral data from single case experimental designs (SCEDs). Such data often are …

Introduction It is important to understand the factors impacting the quality of services
provided through community pharmacies. Exploring how key stakeholders perceive good …

Purpose The purpose of this paper is to determine patient expectation and perception of
pharmaceutical care services in order to measure the level of patient satisfaction provided …

Background: Patients' satisfaction is the key parameter to measure the quality of healthcare
services. Value added-services (VAS) were introduced to improve the quality of medication …

Background Public health systems are confronted with constantly rising costs. Furthermore,
diagnostic as well as treatment services become more and more specialized. These are the …

Lama waktu tunggu pelayanan obat rawat jalan di Instalasi Farmasi RS Baptis Batu sudah
lama dikeluhkan oleh pelanggan. Ketidakpuasan karena waktu tunggu yang lama …

The current study was carried out per management request to improve the overall quality of
telephone customer service among appointment coordinators in a medical clinic …

Customer service is a key aspect of restaurant success, as performance has shown a
reliable positive relationship with customer retention. However, waitstaff performance may …