There is still no consensus on how best to measure and manage quality within higher
education institutions (HEIs). Thus a variety of approaches have been adopted. This paper …

Purpose–In a pursuit of excellence, it is increasingly important to identify customer values
and demands. Service quality has been identified as one such demand. The purpose of this …

Purpose–The purpose of this paper is to identify critical factors of total quality management
(TQM), for use in a possible framework that addresses sustainable quality improvements in …

Purpose–The purpose of this paper is to examine the benefits, disadvantages and success
factors associated with the adoption of ISO 9001: 2000 in educational organizations, more …

The purpose of this paper is to provide insight into quality management for business
education. The paper provides business schools and Association to Advance Collegiate …

This study investigates the influence of the elements of academic culture on quality
management system ISO 9001 maintenance within Malaysian universities. There is a dearth …

This account of internal audit is set within the context of higher education in the UK and a
fictitiously named Riverbank University. The study evaluates the recent introduction of …

The initiative" Open Education Austria Advanced''develops infrastructures for open
educational resources (OER) in higher education. One part is the development of …

Like other systems, technical education system is also dynamic in nature. It faces many
challenges in responding to societal, technological and economic changes in the local and …

Quality in higher education is deemed important by many stakeholders, but as a field of
research and practice, it has not advanced very far in its roughly 30-year history. This study …