Generally, mobility management (MM) solutions are centralized, which means only one
entity controls the mobility-related tasks of mobile nodes connected to the network. However …

The purpose of this study is to evaluate a customer relationship management (CRM) model
based on telecom customers' experiences with the company's services. For this purpose …

When employees in a service profit chain receive quality internal services, they provide
quality services to external customers, but extant research does not address what connects …

Managing compensation is an interesting and sensitive issue in organizations, including
public organizations. This study examines the effect of each aspect of compensation on …

Attrition is the biggest pain point in the contact-center industry across nations. Hence, it is
important to study how to retain contact center employees. This study aimed to identify the …

Human resources (HR) analytics enables managers to replace decision-making based on
anecdotal experience, hierarchy, and risk avoidance with higher-quality data-driven …

Effective Rewards and Recognition Strategy: Enhancing Employee Engagement, Customer
Retention and Company Performance Page 1 1 Effective Rewards and Recognition Strategy …

This study examines how the introduction of advanced technology such as artificial
intelligence adversely affects employees and the tactics to mitigate these negative effects …

In today's highly competitive business environments, organizations tend to become more
sensitive and responsive to the changing needs of customers. Inculcating and continually …

In this study, we clarified the effect of training by enterprise size for the training service
(TOSA Marugoto Business Academy Project [Tosa MBA]) provided by Kochi Prefecture in …