Organizational improvisation is increasingly recognized as a relevant area of management
research. However, the cumulativeness of research on improvisation in organizations …

This study, by integrating the perspectives of sociological, psychological, and service
marketing and management, all of which affect the passenger experience, proposes a …

Despite the overwhelming use of the metaphor 'ecosystem'in academia, industry, policy, and
management, exact definitions of what 'ecosystems' really comprise are scarce and often …

This is an excellent book for helping professionals and students on undergraduate and
postgraduate research courses. It is an essential purchase for understanding the inter …

Improving access to justice has been an ongoing process, and on-demand justice should be
a natural part of our increasingly on-demand society. What can we do for example when …

3 Design. With a common dream in place, participants are asked to develop concrete
proposals for the new organizational state. Initially Cooperrider called these “provocative …

Appreciative inquiry (AI) begins an adventure. The urge and call to adventure has been
sounded by many people and many organizations, and it will take many more to fully …

Jazz improvisers are interested in creating new musical material, surprising themselves and
others with spontaneous, unrehearsed ideas. This chapter addresses the nature of …

In a world of organizations that are in constant change scholars have long sought to
understand and explain how they change. This book introduces research methods that are …

Twenty cases of the use of appreciative inquiry (AI) for changing social systems published
before 2003 were examined to look for the presence or absence of transformational change …