Evolving brand boundaries and expectations: looking back on brand equity, brand loyalty, and brand image research to move forward

DL Parris, F Guzman - Journal of Product & Brand Management, 2023 - emerald.com
Purpose This paper aims to critically review the most cited literature published from 2000 to
2020 in 24 top-ranked marketing journals on the three most studied branding concepts of …

Sustaining customer loyalty of fresh food e-tailers: an empirical study in China

L Cui, S He, H Deng, X Wang - Asia Pacific Journal of Marketing and …, 2023 - emerald.com
Purpose With the rapid development of fresh food e-commerce, sustaining customer loyalty
is becoming critical for fresh food e-tailers (FFE) to be competitive. This study aims to …

[HTML][HTML] Should I stay, or should I go? Consumers' perceived risk and intention to visit restaurants during the COVID-19 pandemic in Brazil

MP Hakim, LDA Zanetta, DT da Cunha - Food Research International, 2021 - Elsevier
This study aimed to verify how consumers' intention to visit restaurants during the pandemic
is affected by consumers' risk perception and different types of trust. The sample was …

How trust leads to online purchase intention founded in perceived usefulness and peer communication

M Harrigan, K Feddema, S Wang… - Journal of Consumer …, 2021 - Wiley Online Library
This study seeks to understand the specific factors on social media that help drive the
intention to purchase fashion‐related products, focusing on the central role of trust. The …

Impact of consumer animosity, boycott participation, boycott motivation, and product judgment on purchase readiness or aversion of Kurdish consumers in Iraq

BJ Ali - Journal of Consumer Affairs, 2021 - Wiley Online Library
This study aims to investigate the impact of Turkish–Kurdish political relations on Kurdish
consumers' behavior toward Turkish products. The following variables were included as …

Responsible tourism and hospitality: The intersection of altruistic values, human emotions, and corporate social responsibility

N Ahmad, A Ahmad, I Siddique - Administrative Sciences, 2023 - mdpi.com
The burgeoning tourism and hospitality industry is plagued by numerous challenges that
pose significant hurdles to its long-term success and sustainability. These challenges …

Celebrity endorsement, brand equity, and green cosmetics purchase intention among Chinese youth

Z Lili, A Al Mamun, N Hayat, AA Salamah… - Frontiers in …, 2022 - frontiersin.org
The study examined the effect of celebrity attractiveness, celebrity trustworthiness, and
celebrity cause fit on the attitude toward green cosmetics. This was followed by the effect of …

Understanding consumer brand love, Brand Commitment, and brand loyalty

A Wong - Journal of Relationship Marketing, 2023 - Taylor & Francis
This study examines the role of brand love and its relationship with brand-related variables,
such as brand quality, brand trust, brand commitment, and brand loyalty. A total of 265 …

Would an AI chatbot persuade you: an empirical answer from the elaboration likelihood model

Q Chen, C Yin, Y Gong - Information Technology & People, 2023 - emerald.com
Purpose This study investigates how artificial intelligence (AI) chatbots persuade customers
to accept their recommendations in the online shopping context. Design/methodology …

The role of social presence and trust on customer loyalty

RW Attar, A Amidi, N Hajli - British Food Journal, 2023 - emerald.com
Purpose E-commerce and social media technologies can significantly benefit the food and
beverage industry by reducing costs, streamlining supply activities, and, most importantly …