A review of twenty years of SERVQUAL research | Emerald Insight Books and journals Case
studies Expert Briefings Open Access Publish with us Advanced search A review of twenty years …

Purpose–The purpose of this paper is to identify and discuss the key conceptual and
empirical issues that should be considered in the development of alternative industry …

Purpose–The purpose of this paper is to assess the service quality perceptions and
expectations of international postgraduate students studying in selected Malaysian …

There is still no consensus on how best to measure and manage quality within higher
education institutions (HEIs). Thus a variety of approaches have been adopted. This paper …

Purpose The purpose of this paper is to provide researchers with an overview of the service
quality and delivery domain, focussing on the inclusion of customer co-production and …

Purpose–The aim of this study is to examine the level service quality from the perspective of
food manufacturers. Malaysia is gearing towards becoming a major player in the world Halal …

This study explores service quality attributes of ecolodges in Australia. In-depth interviews
were used to develop service quality dimensions that ecotourists believe to be of importance …

This study investigates the psychometric properties of the well-known SERVQUAL model in
the Canadian banking industry. The study utilises the performance component of …

Bu çalışmanın birinci amacı devlet ve vakıf üniversitesinde öğrenim gören öğrencilerin
hizmet kalitesi, imaj, memnuniyet, tavsiye etme ve sadakat algılarını belirlemek ve bunları …

Yiyecek içecek hizmetlerinde müşteri memnuniyetinin sağlanması için çalışanların
gösterdikleri duygusal emeğin kritik bir önemi vardır. İşletmelerin belirlediği kurallar …