Technology is constantly changing; what is cutting edge today is obsolete tomorrow. In this
ever-evolving environment, educators, researchers and professionals of the discipline need …

Purpose–The purpose of this paper is to examine the role of maintenance in improving
company's competitiveness and profitability. In the first part the paper aims to discuss the …

Nowadays, organizational performance is no longer evaluated by considering economic
aspects alone. The use of social and environmental-related indicators has experienced an …

Purpose Branded car dealerships with best revenue by serviced car also have the best after-
sales customers' satisfaction level. The purpose of this paper is to present the analysis of the …

Servitization is recognized as a key business strategy for original equipment manufacturers
willing to move up the value chain. However, several barriers have to be overcome in order …

After-sales maintenance services can be a very profitable source of income for original
equipment manufacturers (OEMs) due to the increasing interest of assets' users on …

Purpose–Actual situations evidence how adopted decisions can change the decision
constraints of the system where the analytic hierarchy process (AHP) is being applied …

This book explores the practical implementation of an advanced after-sales management
framework devoted to warranty management. The framework is intended for companies …

The motivation of this study is to provide empirical evidence of service companies'
performance regarding nine dimensions in a total quality management model during the …

Reliability engineering and management are becoming more important as systems evolve in
functionality and complexity. Given various dynamic factors influencing reliability, static one …